In a market where several high profile law firms have collapsed and clients have great visibility on the performance of professional service providers, 2017 proved that LAW’s proposition of value-for-money, top quality legal services still resonates with employers. We’re proud to say that Law At Work has just recorded its most successful interim results in the six month period to 30th November 2017, as reported in Scottish Business Insider, Personnel Today, Scottish Legal News, Recruiter and Glasgow Chamber of Commerce.
In November, we continued our six year history of annual client surveys. Steven Smith, our Head of Client Management, notes “This year’s client survey achieved a response rate of 55%, and our results were the highest ever, including Net Promoter Score – a Harvard benchmark we monitor internally – indicating significant loyalty across our client base. Survey aside, the continued development of our employment law, HR and safety services mean that we can structure contracts which are exactly what our clients need. We’ve also seen a great willingness amongst our long term clients to sign up for four and five year contracts.”
In employment law, we were proud to see Kirstie Beattie and Paman Singh qualify as employment lawyers following their two-year traineeships. Trainees with LAW receive a huge amount of employment law experience before they qualify – three times as much as the average legal trainee – so we were delighted to retain Kirstie and Paman who have both proved to be sought-after advisors amongst our clients. Also in the legal team, the removal of employment tribunal fees for claimants has seen a rise in employment tribunal claims. Margaret Anne Clark, our Head of Employment Law, believes that the increased volume of claims has been accompanied by an increase in complexity of claims as well. “This structural change is leading to employers reviewing their liability and legal fee insurance cover and to requirements for training and support in avoiding expensive and time consuming employment disputes.” She added “LAW has itself seen a 22% increase in the number of tribunals we are dealing with for clients in the last six months.””.
Magnus Swanson, Chairman of LAW, said “Our growing teams have been extremely busy and we have been recruiting in all three service areas. It is exciting to see our investment in quality staff and IT paying dividends and our revenues of £1.48m for the first half of the new financial period are up 30 per cent on the previous year. Clients have responded well to the wealth of resources and expertise available to them, and many of our long-term clients have signed up for further five-year contracts. 2018 is on course to be one of our most successful years yet and our teams are motivated to continue building upon this momentum.”