Spotlight on resolving difficult employee situations
Since Patricia, the new practice nurse, started at the surgery there have been a number of complaints about her rude and abrupt manner. However, when Jane tries to raise this with Patricia she is hit by a curve-ball – Patricia’s disclosure that she is experiencing mental health issues which may explain her behaviour.
Ruby, one of the practice receptionists is shortly due to return from maternity leave and she has made a flexible working request which doesn’t sit well with current working arrangements.
Derek, the practice secretary, is 72 and has worked for the practice for 35 years. Whilst previously a competent employee, Derek’s performance has declined in recent years and Jane wonders what she can do to “encourage” Derek to retire.
Kostas, an administrator, has been signed off sick with “work-related stress/low mood” and Jane is unsure how to support him back to work.
To top all of that off, Jane is also concerned that standards of workplace conduct have slipped in recent months and that the “banter” may have escalated too far.
No doubt some of these scenarios resonate with you and there may have been times when you have (understandably) been unsure of how to balance up fairness to the employee with the needs of the business. At the spotlight session you’ll be guided through the relevant considerations and procedural requirements in respect of each scenario. You’ll leave the session with improved confidence and equipped with a range of tools you can use when dealing with difficult employee situations
The course can also be delivered in-house for a group of your managers. Please contact our Employment Law and HR Training Manager, Lorna Gemmell, for further information (email@example.com).
19 Thistle Street