Spotlight on resolving difficult employee situations
At our half-day spotlight session you’ll hear about a fictional doctors’ surgery staffed by a number of troublesome employees! It will be your job to help the practice manager, Jane, navigate the difficult employee situations that she is dealing with in order to achieve low-risk, practical solutions.
Since Patricia, the new practice nurse, started at the surgery there have been a number of complaints about her rude and abrupt manner. However, when Jane tries to raise this with Patricia she is hit by a curve-ball – Patricia’s disclosure that she is experiencing mental health issues which may explain her behaviour.
Ruby, one of the practice receptionists is shortly due to return from maternity leave and she has made a flexible working request which doesn’t sit well with current working arrangements.
Derek, the practice secretary, is 72 and has worked for the practice for 35 years. Whilst previously a competent employee, Derek’s performance has declined in recent years and Jane wonders what she can do to “encourage” Derek to retire.
Kostas, an administrator, has been signed off sick with “work-related stress/low mood” and Jane is unsure how to support him back to work.
To top all of that off, Jane is also concerned that standards of workplace conduct have slipped in recent months and that the “banter” may have escalated too far.
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