Client care

Steve Briggs, Operations Director

We are delighted by our close relationships with a wide range of client organisations of all sizes and  operating across many sectors. We are very grateful to the clients who have agreed to allow us to use their words and case studies in our materials. 

To ensure we keep our clients at the heart of everything we do, we developed our care standards which are displayed on the desk of every employee. This helps to keep our focus on delivering excellent service and always going the extra mile. 

We regularly conduct client surveys which indicate that we are responsive, commercial and offer great value for money. Our overall ratings are very high and we continue to look for ways to add value to the work that we do, and the organisations we partner with.

Steve Briggs
Operations Director

Our Company

Law At Work aims to be a leading supplier of employment law, human resources, and health & safety services to a wide range of businesses throughout the UK. 

We aim to exceed client expectations in every piece of work we undertake. We take pride in going the extra mile for every client.  

We endeavour to attract and retain the very best staff in all our areas of operation.  

Our commitments to our clients  

  1. We will spend time getting to know your business, your people, and your aims. 
  2. We will be available whenever you need us, meaning you will never have to wait to speak to a member of our team.  
  3. We will provide you with a named adviser, and will ensure you have their direct telephone number and email address.  
  4. We will ensure that when you cannot contact your named adviser immediately, a member of our team will take ownership of your inquiry and respond that day.  
  5. We will provide advice that is commercial and tailored to your specific aims, while working with you to minimise legal risks.  
  6. We will provide exceptional value for money. Our core services are provided for a guaranteed, all inclusive price, and the costs of all non-core services will always be agreed with you in advance. This means you will never receive an unexpected invoice from us.  
  7. We will place a high and personal value on every client relationship, and will always treat you with respect and listen carefully to everything you say.  
  8. We will ask for your feedback on our services on an annual basis, and we undertake to act on all information received.   
  9. We will never be complacent and are always looking for ways to add value to our client services. We welcome your observations, comments, and suggestions at any time.  
  10. We will address any concerns that you have about any aspect of our services, and we encourage you to raise these personally with one of our directors so that we can explore the issue fully and put things right.